Refund Policy

Trials

Every new organization starts with a free trial. Nothing is charged during the trial, and no payment details are needed to start one. If you do not subscribe when it ends, your organization becomes read-only: you can still see your records, but not add new ones.

Subscriptions

Subscriptions are invoiced in advance for the period you choose. If, within 14 days of your first payment, DoroSync does not do what we said it would, tell us at [email protected] and we will refund that payment in full.

After the first 14 days, payments for the current period are not refundable, but you can cancel at any time and the subscription simply ends at the close of the paid period. We do not charge for the next period without a new invoice being settled.

Downgrades

If you move to a smaller plan mid-period, the difference is credited against your next invoice rather than refunded.

Service failures

If the service is unavailable for more than 24 consecutive hours because of a fault on our side, we extend your paid period by the length of the outage. Longer or repeated outages may qualify for a pro-rata refund; contact [email protected].

How refunds are paid

Refunds are paid by the method used to pay, within 14 days of our confirmation.

Last updated: 2026-11-12