This document is provided in English. Where a translation exists, the English text is the one that applies.

Terms of Service

These terms govern the use of DoroSync, a web application operated by Kennaa Tech PLC ("we", "us"). By creating an organization or accepting an invitation to one, you agree to these terms on behalf of yourself and, where applicable, the organization you represent. Where an organization has signed a service agreement with us, that agreement takes priority over these terms and the Refund Policy wherever they differ.

1. The service

DoroSync is farm-management software for poultry operations: it records flocks, production, stock, health events, sales, expenses and team activity, and produces reports from those records. It is a tool for keeping and presenting your own records. It does not give veterinary, financial, tax or legal advice, and figures it computes (such as hen-day production or feed per bird) are derived from what you enter.

2. Accounts and organizations

  • An organization is created by its first user, who becomes its owner. The owner may invite others and assign roles; each role limits what a person can see and change.
  • You are responsible for keeping your password confidential and for everything done under your account. Tell us promptly if you believe an account has been misused.
  • You must provide accurate registration details and keep them current.
  • One organization is a separate, isolated tenant. Data of one organization is never visible to another.

3. Plans, trials and payment

  • New organizations start on a free trial. When the trial ends without a paid plan, the organization becomes read-only: its records can still be seen, but no new ones added.
  • Plans (Basic, Pro, Enterprise) differ in the features they include. The current catalogue is shown on the Plan page inside the application, and we may change what a plan includes for future subscription periods with notice.
  • Fees are invoiced per organization in advance for the subscription period. Nothing is charged automatically. Owners are reminded before the paid period ends. If it is not paid, the organization is marked past due after 7 days (everything keeps working) and paused after 21 days: records cannot be opened until payment is recorded, though the plan page, profile and Help stay open, and no data is deleted.
  • Refunds are governed by our Refund Policy.

4. Your data

  • You own the data you enter. We process it only to provide the service, as described in our Privacy Policy.
  • You can print reports and download them as CSV files. Once an organization has paid for at least one subscription period, an owner or general manager may ask us for a complete copy of its data, from Help or by email. An owner may ask us to delete the organization.
  • We keep nightly backups of the service database for disaster recovery: 14 days on the server, and encrypted copies off-site for up to 6 months.
  • Our support staff see an organization's farm records only when an owner lets them look, from a Help conversation, for 1 hour or 24 hours (the owner can end it at once, and every page they open is in the activity log); to prepare a copy or carry out a deletion the organization asked for; or where strictly needed to restore the service or investigate a security incident, which we then report to the organization.
  • Entries saved while offline stay only on that device until they are sent. Signing out on that device deletes entries not yet sent; the application warns first.

5. Acceptable use

You agree not to: use the service for anything unlawful; attempt to access another organization's data; probe, scan or overload the service; upload malicious files; or resell the service without our written agreement. We may suspend an account that breaches this section.

6. Availability and changes

We aim for continuous availability but do not guarantee it. Planned maintenance is announced inside the application. We may add, change or remove features; where a change removes a feature from a plan you pay for, we will tell you before your next subscription period.

7. Warranties and liability

The service is provided "as is". To the fullest extent permitted by law, we exclude all implied warranties, and our total liability to you for any claim arising from the service in a subscription year is limited to the fees you paid for that year. We are not liable for indirect losses, including lost profits or lost production, or for decisions you take based on records you entered.

8. Termination

You may close an organization at any time; we will delete its data within 30 days of your request unless the law requires us to keep it. We may terminate for material breach of these terms, or on 90 days' notice if we discontinue the service, in which case every paying organization receives a complete copy of its data first.

9. Governing law

These terms are governed by the laws of the Federal Democratic Republic of Ethiopia. Disputes will be brought before the competent courts there.

10. Contact

Kennaa Tech PLC · https://kennaa-tech.com/ · [email protected] · Anfo 105 Adebabay, Girshe Tulu Bldg, 4th Floor, Addis Ababa, Ethiopia · Registration: Kennaa Tech PLC, Addis Ababa, Ethiopia

Last updated: 2026-11-12

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